Sarawak enhances connectivity and delivers digital services with Whale Cloud BSS Suite

Sarawak enhances connectivity and delivers digital services with Whale Cloud BSS Suite

Whale Cloud has signed a three-year BSS contract with Malaysia’s Sarawak Digital Economy Corporation (SDEC), a government-owned company entrusted to lead the implementation of Sarawak's Digital Economy initiatives.

The deal is aimed at accelerating the digital transformation of Sarawak, diversifying the telecommunication services available to the public. Sarawak’s Government aims to turn the state – the largest in Malaysia - into a modern and leading digital economy and society by 2030 under the Digital Economy Strategy.

As a company wholly-owned by the Sarawak Government, SEDC is acting to extend internet coverage for full network penetration; in the meantime, implementing an agile, reliable BSS solution is of great importance to enable the digital lifestyle of people in Sarawak.

Whale Cloud will deploy a full BSS suite, including charging, billing, and customer relationship management (CRM). The uniformity and automation of the system will streamline operations, introduce diversified, secure and trusted service faster, and deliver a consistent customer experience across all touchpoints.

“Providing high-speed connectivity and digital services is the foundation to create a better environment for growth in Sarawak. We are delighted to collaborate with Whale Cloud, in terms of leveraging the capabilities and functionality of its BSS suite to offer and optimise services to assist businesses and the public to adopt new technologies and to enhance efficiency through services and solutions offered by Whale Cloud,” said Ir Ts En Sudarnoto Osman, Chief Executive Officer of SDEC.

“We are proud to support SDEC and Sarawak Government on its way to a digital economy….The deployment of Whale Cloud BSS Suite will ensure SDEC serves its Telco customers better, and enable more essential services to citizens in Sarawak in the utility sector,” said Ben Zhou, CEO International of Whale Cloud.

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